BrightSmile Dental added 84 new patients with a review-generation flow

The problem

Quality practice with 11 reviews on Google after 7 years in business. Couldn't crack the local pack despite great care.

What we did

Set up a 3-touch review request flow (post-visit text + 3-day email + 14-day mail card), trained the front desk to ask in-office, and ran a quarterly review-incentive campaign for staff.

Tools used